COVID-19: Information for Members

COVID-19 information
for members (Download)

What are the symptoms of COVID-19?

People with COVID-19 will have mild to severe respiratory illness with symptoms of:

People with chronic illnesses or the elderly, the symptoms can be more severe and life threatening.

What should I do if I think I have COVID-19?

You should call your doctor if:

If you are unable to see your doctor, Alliance members can also call the Nurse Advice Line (NAL) and a registered nurse will help you decide what to do next. The NAL is available 24 hours, 7 days a week. It's fast, easy and at no cost to you. Call: (844) 971-8907 or (TTY: Dial 7-1-1).

For more information:

Call your doctor or call the Alliance at 800-700-3874, ext. 5505. For hearing and speech assistance call (TTY 7-1-1). Or visit the Centers for Disease Control (CDC) website at

Note: This website is available in English and Spanish.

I need to visit the Alliance. Can I still visit in-person?

No. In order to maintain social distancing guidelines and avoid risk spreading illness, the public areas and service counters for the Alliance are closed during this time. This means that members may not visit our offices in person.

While member lobbies and public areas remain closed, the Alliance is continuing to maintain business operations. Our mission is to ensure our members in Monterey, Santa Cruz and Merced counties can continue to access needed health care services.

To speak to Alliance staff, call 800-700-3874 and dial the extension you wish to reach.

I have a doctor appointment scheduled for another issue (well-check, etc.) but I don't want to expose myself or my family to others who may have the coronavirus. Should I keep my appointment?

As a rule, it is important to keep scheduled doctor visits to stay on track with your health goals. Doctors have processes in place that allow them to assess and isolate sick patients from healthy patients. Be sure to follow the tips above to keep yourself and others well when you visit the doctor. If you are still unsure, call your doctor to ask if you should keep your appointment or reschedule.

What can I do to stay well?

Will I be charged a co-pay or cost sharing for COVID-19 doctor appointments or testing?

You will not be charged co-pays or cost sharing for medically necessary screenings and tests done for COVID-19. This includes hospital, emergency department, urgent care visits, and doctor office visits where the purpose of the visit is to be screened and/or tested for COVID-19.

How should I fill my prescriptions during this time?

You are encouraged to have at least a 30-day supply of necessary prescriptions on hand. In addition, members can receive a 90-day supply, including free standard delivery, for most prescription medications mailed through MedImpact Direct. To setup mail order for medications, call your doctor or pharmacy or visit or call 855-873-8739 (multiple languages are available).

Note: The website is only in English.

In addition, Walgreens and CVS pharmacies are now offering free delivery for all eligible medications. Talk to your pharmacist or call your local Walgreens or CVS for more information.

If someone in my community tests positive for COVID-19, what should I know?

It is important to know that the National Centers for Disease Control (CDC) states that even if there are confirmed coronavirus cases in a community, the risk for contracting the coronavirus remains low for most people. If someone in your community contracts the virus, be sure to follow all advice and guidelines provided by state and local health officials. In addition, the Alliance is monitoring the situation very closely and following guidance from national and local health care leaders and public officials. We will continue to stay in contact with public health officials in all three counties to stay up-to-date on the coronavirus.

For more information:

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