Executive Management Team


Stephanie Sonnenshine - Chief Executive Officer

Stephanie Sonnenshine joined the Alliance in 1999 and currently serves as the Chief Executive Officer. In this role, she reports directly to the Governing Board and provides strategic vision and leadership for the health plan, ensures access, quality, efficiency, and innovation, is responsible for governmental and community relations, and supervises the Executive Team.


From 1999 to 2004, Stephanie held positions in the Provider Services department. She practiced family law litigation in Santa Clara County from 2005 to 2009, and returned to the Alliance in July 2009, serving as the Provider Services Director, Compliance Director, then Chief Operating Officer. Stephanie has an understanding of the Alliance from both a strategic and tactical perspective that provides strength in leadership that has contributed to her success.


Stephanie holds a Juris Doctorate degree from the University of San Francisco, School of Law and a Bachelor of Arts degree in Sociology from University of California at Santa Barbara.



Alan McKay - Deputy Chief Executive Officer

Alan McKay served as the Chief Executive Officer (CEO) of the Alliance since the health plan's inception in Santa Cruz County in April 1995. From December 2017 through February 2018, Alan will serve in the capacity of Deputy CEO, and in March will retire from his 22-year career at the Alliance. In November 2017, Alan received the “Community Impact Award” from the Monterey Bay Economic Partnership, a regional non-profit organization of public, private and civic entities focused to improve the economic health and quality of life in the region.


Prior to the Alliance, Alan worked in Bay Area managed care for twelve years, as a Manager in Ernst & Young's San Francisco health care consulting practice from 1984 to 1987, and as Director of Managed Care at El Camino Hospital from 1987 to 1993.


Alan holds a Master of Public Health degree from University of California at Berkeley, and a Bachelor of Arts degree in Psychology from the University of California at Santa Cruz.



Lisa Ba - Chief Financial Officer

Lisa Ba joined the Alliance in October 2017 as the Chief Financial Officer (CFO). In this role, Lisa oversees the financial viability of the organization and monitors fiduciary strategies related to fiscal forecasting, management, growth, and development of Alliance operations.


Lisa has over 20 years of experience in the healthcare industry. Most recently, she served as Vice President of Financial Planning and Analysis at Molina Healthcare, a Fortune 200 company with $18B in revenue and 4.7M members. She served as the CFO for the Molina Direct Care Delivery line of business, where she oversaw accounting, finance, forecasting, strategic planning, revenue cycle management, provider network development, claims, and contract negotiations for 27 Medical Groups across seven states.


Prior to Molina, Lisa worked at AltaMed, a $600M managed care organization with more than 220,000 members, where she was the Vice President of Financial Planning and Analysis, responsible for developing and implementing strategic initiatives through budgeting, forecasting, financial analysis, contract negotiation, and physician compensation modeling.


Lisa holds a Master’s degree in Business Administration from California State University, Los Angeles and she is a Certified Public Accountant (CPA) in California.



Dale Bishop, MD - Chief Medical Officer

Dr. Dale Bishop joined the Alliance as Chief Medical Officer (CMO) in July 2013, having previously served as CMO at the Health Plan of San Joaquin, and in leadership roles including Director of the San Joaquin Family Medicine Residency Program, Medical Director of San Joaquin General Hospital, San Joaquin Medical Society President, and Assistant Health Officer at San Joaquin County Public Health Services. In addition to his physician leadership experience, Dr. Bishop provided direct patient care to the underserved population in the Central Valley for 25 years.


Dr. Bishop's experience with Medi-Cal provider incentive programs, Utilization Management, Quality Assurance and Care Management reflects his advocacy for the Patient-Centered Medical Home model of primary care. In his role as CMO, Dr. Bishop is responsible for assuring the availability and quality of health care services for the health plan's members through leadership of the Health Services department, medical management policies and data, and communicating key data and findings to the health plan, the governing board, and the Alliance provider network.


Dr. Bishop received his Medical degree from the University of California, Irvine, and holds a Bachelor of Science degree in Psychobiology from the University of Southern California.



Scott Fortner - Chief Administrative Officer

Scott Fortner joined the Alliance in February 2001. In his current role of Chief Administrative Officer (CAO), Scott oversees Human Resources, Employee Training & Development, Administrative Services, Facilities and Media Relations.


Prior to joining the Alliance, Scott was a professional Human Resources consultant and advisor for several pre-IPO start-up/dot-com firms in Silicon Valley. His career in HR began in the US Marine Corps, and as a Marine he served in Operations Desert Shield and Storm during the first Gulf War in 1991.


Scott graduated Magna Cum Laude from National University with a major in Business Administration and a minor in Human Resources Development. He is certified as a Professional in Human Resources (PHR, SHRM-CP) and Facilities Management (FMP), and is a member of the Society for Human Resource Management.



Dory Hicks - Chief Information Officer

Dory Hicks joined the Alliance in July 2015 and currently serves as the Chief Information Officer (CIO). As CIO, Dory oversees the Analytics & Technology Services (ATS) functions that include Information Technology (IT) development and infrastructure, Business Analytics, and IT Shared Services.


Prior to joining the Alliance, Dory served as Interim CIO for Santa Clara Family Health Plan, overseeing the IT department through many significant initiatives, including simultaneous implementation of several new systems to support participation in California’s Coordinated Care Initiative and the Center for Medicare & Medicaid Services’ (CMS) duals pilot implementation.


Dory has over 30 years’ experience in the health care industry, and began her career at one of the earliest health maintenance organizations (HMO) in the country, Peak Health Plan. She served as a senior consultant for nearly a decade for The PACE Group, a premier health care consulting group. She has served as a CIO for L.A. Care Health Plan, New West Health Services, and FirstCare Health Plans, and as an Interim CIO/Consultant for Common Wealth Health Plan, among others. As a partner in her consulting firm, SwiftCurrent Health Care Consulting Group, LLC, Dory provided guidance and leadership to numerous health plans in operational improvement, compliance and data auditing efforts.



Suzanne Skerness, RN, BSN, PHN, MA - Chief Health Services Officer

Suzanne Skerness joined the Alliance in August 2017 as Chief Health Services Officer (CHSO). In this role, she is responsible for overseeing the Health Services Division, which includes the departments of Utilization Management, Care Management, Quality Improvement, Behavioral Health, and Clinical Informatics.


Prior to joining the Alliance, Suzanne served as Clinical Manager of Palo Alto Medical Foundation’s Cancer Care Program in Santa Cruz, Continuum of Care Service Director at Kaiser Permanente in San Jose, and at Hill Physicians Medical Group, where she was Director of Health Resource Management. Suzanne has also provided senior operations leadership in a number of other health care organizations.


Suzanne holds a Bachelor of Science degree in Nursing and Public Health Nurse certification from California State University Stanislaus, and a Master’s degree in Organizational Management from University of Phoenix.



Michael Blatt, PharmD - Pharmacy Director

Michael Blatt joined the Alliance in November 2014 as a Clinical Pharmacist, and currently serves as the Pharmacy Director. In this role, he provides leadership to ensure accurate, timely and compliant pharmacy utilization review; maintains cost effective pharmacy measures; and serves as a liaison with the pharmaceutical and medical communities.


Prior to joining the Alliance, Michael worked with Quintiles/Janssen Pharmaceuticals as a Clinical Science Specialist meeting with providers, including many Alliance contracted physicians in Monterey County. He previously worked as a Pharmacist for Target Pharmacy in the San Francisco bay area, and interned with Actelion Pharmaceuticals and University of California San Francisco (UCSF) Medical Center.


Michael earned a Bachelor of Science degree in Biological Sciences from University of California Merced, and received his Doctor of Pharmacy from UCSF, where he took on several leadership roles during his graduate studies, including managed care experience with CalOptima and Kaiser Permanente.



Mary Brusuelas, RN, BSN - Utilization Management Director

Mary Brusuelas joined the Alliance in October 2009 as the Concurrent Review Supervisor, and now serves as the Utilization Management Director. In this role, Mary oversees all aspects of utilization management, including prior authorization and concurrent review, compliance with MCG (formerly Milliman Care Guidelines) and other approved utilization criteria, and development and maintenance of effective and efficient utilization processes. Under the direction of the Chief Health Services Officer and in collaboration with the Medical Directors, Mary is responsible for the Utilization Management Program and collaboration with the Quality Improvement and Care Management departments.


Prior to the Alliance, Mary held nursing roles in a variety of clinical settings, both inpatient and outpatient, and more recently, various management roles in Home Health, Hospice and inpatient Palliative Care for twelve years at the Community Hospital of the Monterey Peninsula (CHOMP) in Monterey.


Mary is a registered nurse and received her Bachelor of Science degree in Nursing from California State University at Fresno. She served as President of the Board of Directors for Compassionate Care Alliance of Monterey County and is a Board Member of Alliance on Aging of Monterey County.



Danita Carlson - Government Relations Director

Danita Carlson joined the Alliance in November 1995 as the Plan's Government Relations Director. In this role, Danita serves as the main liaison with the State of California Department of Health Care Services, Department of Managed Health Care and the Managed Risk Medical Insurance Board, and is responsible for state contract compliance and regulatory and legislative affairs for the health plan.


Prior to working for the Alliance, Danita was employed by the County of Santa Cruz.


Danita earned her Bachelor of Arts degree in Sociology from California State University at Sacramento.



Lilia Chagolla - Monterey County Regional Operations Director

Lilia Chagolla joined the Alliance in April 2004, where she currently serves as Monterey County Regional Operations Director. In this role, Lilia is responsible for overseeing the Alliance's Salinas office, management of Alliance programs and operating procedures in Monterey County, and acts as the plan's regional community liaison.


Previously Lilia served as the Health Programs Manager, where she was responsible for overseeing the health and disease management programs of the Alliance. Prior to joining the Alliance Lilia managed the Health Services Department for The Boys and Girls Club of San Francisco, and worked in the development and implementation of the Prenatal and Pediatric Outpatient Clinics for Dominican Hospital in Santa Cruz, California.


Lilia holds a Bachelor of Science degree in Community Health Education from San Francisco State University, and studied Spanish and medical terminology at Universidad Autonoma de Gudalajara, Mexico.



Joy Cubbin - Accounting Director

Joy Cubbin joined the Alliance in May 2014 as the Accounting Director. In this new role, and under the direction of the Chief Financial Officer, Joy assures that proper finance and accounting standards are maintained according to Generally Accepted Accounting Principles (GAAP) applicable to public, non-profit organizations, ensures that financial reports reflect the results of operations factually and completely, and administers and supervises selected general accounting and finance functions.


Prior to working for the Alliance, Joy was Assistant Controller at Elements Behavioral Health, and prior to that she held positions in accounting and finance at CalOptima. Joy has also worked at United Healthcare, Gambro Healthcare and the County of Orange.


Joy holds a Bachelor's degree in Accounting from California State University, Fullerton and a California CPA license (inactive).



Rick Dabir –Technology Development Director

Rick Dabir joined the Alliance in July 2015 and serves as the Technology Development Director. In this role, Rick leads the Analytics and Technology Services (ATS) team in software application and warehouse development, implementation and maintenance. Rick oversees the processes and systems to ensure a robust technical system infrastructure and manages the technology development department.


Prior to the Alliance, Rick worked at patient and health care safety leader BD Biosciences as a staff engineer. In addition, Rick worked at Visa as a software engineer and project manager.


Rick received a Bachelor of Art degree from the performing arts school Musicians Institute.



Jane Daughenbaugh, RN, BSN – Behavioral Health Director

Jane Daughenbaugh joined the Alliance in November 2016 as the Behavioral Health Director. In this role, under the direction of the Chief Health Services Officer, Jane oversees the behavioral health program, including utilization management, care management, and quality improvement. In planning, designing and developing the Alliance behavioral health program, Jane directs the service delivery components for Alliance members’ behavioral health needs, working with the member, the provider, behavioral health organizations, and County Mental Health to ensure members receive needed mental health, behavioral health, and medical care.


Jane began her nursing career at the Neurosurgical Unit at University of California San Francisco, worked in home health in Phoenix, Arizona, and after a five year enlistment with the U.S. Navy Nurse Corps, she worked in Behavioral Health leadership positions for such organizations as Charter Hospitals, Health Net, and Blue Cross Blue Shield. Most recently, Jane was the Director of Delegated Healthcare Services and Director of Behavioral Health Clinical Services for Community Health Plan of Washington, a local not-for-profit health plan founded by 19 local health centers that provide integrated health care, including behavioral health, to over 315,000 individuals and families throughout Washington State.


Jane completed her Bachelor of Science in Nursing degree from the University of San Francisco and a Master of Arts in Clinical Psychology degree from Pepperdine University. She is a certified case manager and public health nurse.



David Gardner – Cost Efficiency Director

David Gardner joined the Alliance in October 2001 and currently serves as the Cost Efficiency Director. In this role, and under the direction of the Chief Financial Officer, David is responsible for negotiations of facility contracts, commercial insurance, as well as reinsurance, coordination of benefits, recoveries, and financial reports related to the Alliance’s real estate operations.


David’s experience in the health care industry started in 1989 working as a consultant with local providers where he served as Interim Chief Financial Officer at Mee Memorial Hospital in King City. His prior positions include Controller at Watsonville Community Hospital, Budget Analyst at Dominican Hospital in Santa Cruz, and as a financial consultant for San Francisco Bay Area hospitals. David also served on the Board of Directors for Hospice Of Santa Cruz County where his focus was financial and budget oversight.


David holds a Bachelor of Business Administration degree in Accounting from Pace University.



Ghislaine Guez, MD – Medical Director

Dr. Ghislaine (Gilly) Guez joined the Alliance in February 2017 as a Medical Director. In this role, she provides clinical leadership within care management and works closely with other Alliance Medical Directors and the Chief Medical Officer to support utilization management, quality improvement, and pharmacy initiatives.


Dr. Guez’s prior experience includes work as a Clinical Instructor of Medicine for Stanford University’s School of Medicine, Hospitalist at Stanford ValleyCare Medical Center, and Physician Advisor and Utilization Management Consultant for Natividad Medical Center, where she had previously served as Chief Hospitalist.


Dr. Guez is board certified in Internal Medicine. She completed her residency training at Dartmouth-Hitchcock Medical Center in New Hampshire, after earning dual Doctor of Medicine (MD) and Master of Business Administration (MBA) degrees from the University of Miami in Miami, Florida.



Lisa Hauck – Human Resources Director

Lisa Hauck joined the Alliance in February 2017 and serves as the Human Resources Director. In this role, she provides strategic and operational management of the Alliance's Human Resources (HR) functions to ensure alignment with organizational goals, including recruitment and selection, employee compensation and benefits, performance management and employee relations.


With an HR career spanning 17 years, Lisa brings a broad understanding of HR, with experience leading recruiting and staffing, compensation, benefits, compliance, employee relations, and many other HR focus areas. Lisa’s recent experience includes consulting for small startups and serving as the Director of Human Resources for Talari Networks. Prior to Talari Networks, Lisa worked for over a decade in various HR roles in the defense industry.


Lisa holds a Master of Science degree in Human Resource Development from Villanova University, a Bachelor of Arts degree in English from San Jose State University, and certification as a Senior Professional in Human Resources (SPHR).



Ryan Inlow - Facilities & Administrative Services Director

Ryan Inlow joined the Alliance in 2004 and currently serves as the Facilities & Administrative Services Director. In this role, Ryan is responsible for directing all aspects of strategic facilities and administrative services, including construction management, emergency response planning, safety and security, printing and fulfillment, mailroom operations, shipping and receiving, ergonomics, tenant relations, and reception.


Ryan holds a Bachelor of Arts degree in Environmental Studies from University of California at Santa Cruz and is certified as a Facilities Management Professional (FMP). Ryan is a member of the International Facilities Management Agency (IFMA).



Jayna Lee – Project Management Office Director

Jayna Lee joined the Alliance in July 2014 and currently serves as the Project Management Office Director. In this role, Jayna directs and oversees the Project Management Office (PMO) function for the organization. She manages and directs PMO staff, develops and implements PMO processes and policies, and works with executive leadership to define, prioritize and develop projects and programs critical to Alliance strategic function.


Prior to joining the Alliance, Jayna served as a Senior Technical Project Manager & Project Plan Specialist at Sutter Health Information Technology in Sacramento. In her ten years at Sutter Heath, she was responsible for leading development, execution and adaptation of project management services for enterprise-wide programs such as the implementation of Electronic Health Records (EHR) for all Sutter Health facilities in California. Jayna’s work rolled out to twenty integrated project management teams working on multiple simultaneous EHR implementations. Jayna’s expertise includes project, portfolio, program and process management, staff supervision and management, team building, in both non- and for-profit organizations. She has also managed enterprise-level software development and large-scale information technology project management in hi-tech industries; including continuous process improvement, quality assurance and analytics.


Jayna holds a Bachelor of Science degree in Management Information Systems and Marketing from California State University, Sacramento and is a Project Management Institute (PMI) certified Project Management Professional (PMP).



Damian Maldonado - Training & Development Director

Damian Maldonado joined the Alliance in June 2011 and currently serves as the Training & Development Director. In this role, Damian oversees all functions of the Training & Development Program, including strategic support and training guidance in the areas of staff development, employee onboarding, organizational development, leadership and mentoring programs, and tactical planning projects.


Prior to joining the Alliance, Damian was the CEO/Chief Consultant at his own training and development consulting firm. He gained specific health care experience working as a Health Promotion Coordinator for Blue Cross of California and as an Advisory Board Member for the California-Mexico Health Initiative.


Damian holds a Master in Public Administration degree from California State University at Fresno, and a Bachelor of Arts degree in Political Science from University of California at Santa Cruz.



Jenifer Mandella - Compliance Officer

Jenifer Mandella joined the Alliance in June 2010 and currently serves as the Compliance Officer. In this role, Jenifer is responsible for health plan administrative contracting, the grievance function, and ensuring the health plan operates an effective compliance program. Jenifer previously served as the Alliance Compliance Manager and Compliance Director, where she managed the Alliance’s regulatory compliance program activities and supported the Alliance’s government relations function.


Prior to joining the Alliance, Jenifer worked in the non-profit and public health sector for several years, including as a Harm Reduction Outreach Worker at Santa Cruz AIDS Project, a local non-profit organization serving to prevent HIV/AIDs and serve those who are HIV positive living in Santa Cruz County.


Jenifer holds a Master of Public Policy degree from University of California at Los Angeles and a Bachelor of Arts degree in Politics from University of California at Santa Cruz.



Kathleen McCarthy - Business Development Director

Kathleen McCarthy joined the Alliance in May 2011 and currently serves as the Business Development Director. In this role, Kathleen is responsible for overseeing the Alliance’s community investments through the Medi-Cal Capacity Grant Program, in collaboration with the governing board and Alliance management. In addition, she manages initial planning in support of new programs, projects and initiatives, and provides lead staff support for the Alliance’s strategic planning.


Kathleen previously served as the Alliance Provider Services Director, where she was responsible for oversight of provider recruitment, credentialing, training and support, and internal operations of the Provider Services Department.


Prior to joining the Alliance, Kathleen worked in the non-profit and public health sector for several years, including as the Program & Grants Manager at the Pajaro Valley Community Health Trust, a local non-profit health care foundation.


Kathleen holds a Master of Public Administration degree, with an emphasis in Non-Profit Administration from San Francisco State University, and a Bachelor of Arts degree in Community Studies from University of California at Santa Cruz.



Jennifer Mockus, RN, BSN, PHN - Merced County Regional Operations Director

Jennifer Mockus began her career with the Alliance in November 2009. In her role as Regional Operations Director for Merced County, she is responsible for overseeing the Alliance Merced office, management of programs and operating procedures in Merced County, and acts as the plan's regional community liaison.


Prior to joining the Alliance, Jennifer worked for the Merced County Department of Public Health providing supervision and management of maternal child health programs and staff, and as a Public Health Nurse for Santa Cruz County Health Services Agency providing public health case management to Santa Cruz County residents.


Jennifer is a Public Health Nurse who holds a Bachelor of Science degree in Nursing from California State University at Stanislaus.



Elizabeth Murphy, MD, MPH, MBI - Medical Director

Dr. Elizabeth Murphy joined the Alliance in December 2015 as a Medical Director. In this role, she serves as primary consultant for Care Management and works closely with other Alliance Medical Directors and the Chief Medical Officer to help lead the Utilization Management and Quality Improvement functions.


Dr. Murphy’s experience includes work at the Portland Veterans Administration Medical Center, while completing her fellowship in Biomedical Informatics at Oregon Health Sciences University. Prior to that, she served as Western U.S. Regional Medical Director Consultant for the Liberty Mutual Insurance Group. Dr. Murphy has also served as the City/County of San Francisco Police Department Medical Director, and staff physician at the Kaiser Permanente Medical Group.


Dr. Murphy graduated from Medical School at Yale University, completed a post-doctoral fellowship in molecular genetics, and is Board Certified in Preventive Medicine/Public Health and in Occupational Medicine. She holds a Master’s degree in Public Health from the University of Arizona and in conjunction with her fellowship, recently completed a Master’s degree in Biomedical Informatics from Oregon Health Sciences University.



Julio Porro, MD - Medical Director

Dr. Julio Porro joined the Alliance in 2002, and currently serves as Medical Director. In this role, he provides clinical leadership in several areas within Health Services, including Utilization Management and Care Management.


Dr. Porro previously co-founded and served as Medical Director of the Southwest Community Health Center (now Santa Rosa Community Health Centers) in Santa Rosa, CA and served as Medical Director of Salud Para La Gente, a federally qualified health center serving the Pajaro Valley community.


Dr. Porro received his Medical degree and a Bachelor of Arts degree in Biomedical Ethics from Brown University as part of a 7-year Program in Liberal Medical Education (PLME). He is a recent participant of a prestigious two-year Leadership Fellowship sponsored by the California Healthcare Foundation (CHCF) and UCSF's Center for the Health Professions.



Melanie Rager - Care Management Director

Melanie Rager joined the Alliance in June 2016 as the Care Management Director. In this role, Melanie oversees the Alliance Care Management Program. The Care Management (CM) team works with members in collaboration with the member’s primary care physician to improve the member’s health and quality of life. The goal of the program is to support Alliance members and provide services they need to stay healthy. The CM team works to improve the quality of life for our members through the promotion of self-care and management of chronic disease.


Prior to joining the Alliance, Melanie served for more than ten years in various clinical positions with Health Projects Center, a local nonprofit agency, including as Intake Specialist and Care Manager. For the last five years, she served as the Program Manager, with primary responsibilities for implementing, expanding, and ensuring compliance of two Medi-Cal care management programs that served frail older adults and individuals transitioning out of nursing facilities and back into the community.


Melanie holds a Bachelor of Arts degree in Sociology from Carleton University in Ottawa, Ontario and is currently pursuing a Master of Science degree in Gerontology with a concentration in the Management of Aging Services from the University of Massachusetts, Boston.



Frank Souza - Claims Director

Frank Souza joined the Alliance in September 2003, and currently serves as Claims Director. In this role, Frank oversees management and strategic planning for the Claims department, including fiscal and operational functions, strategic development and implementation of new programs and services as they relate to Claims and Finance operations, claims operations and provider support.


Prior to joining the Alliance, Frank was the Chief Financial Officer for the largest privately held chain of retail luggage stores on the West Coast.


Frank holds a Master in Business Administration degree from St. Mary's University, and a Bachelor of Arts degree in Economics from University of California at Santa Cruz.



Michelle N. Stott, RN, MSN - Quality Improvement Director

Michelle N. Stott joined the Alliance in January 2013 and serves as the Quality Improvement Director. In this role, Michelle is responsible for strategic direction and management of the Alliance Quality Improvement Program, including preparation and response to medical audits, implementation of National Committee for Quality Assurance (NCQA) standards, and community outreach on medical management policies and programs.


Previously, Michelle worked in quality improvement, regulatory compliance and improving clinical outcomes as the Quality Outcomes Director at Kaiser San Jose, Clinical Measures Quality Manager at Stanford Hospital & Clinics, and Quality Assurance Nurse and Nurse Manager at On Lok Senior Health Services. Prior to working in quality improvement, Michelle was a critical care staff nurse.


Michelle received a Bachelor of Arts degree in Sociology (Organizational Development) from the University of California at Davis and a Master of Science in Nursing degree, with an emphasis in Entrepreneurial Leadership, from San Francisco State University. She is a member of the National Association for Healthcare Quality and the California Association for Healthcare Quality, and holds certifications in Six Sigma and Lean for Transactional Business Processes.



Bob Trinh – Information Technology Director

Bob Trinh joined the Alliance in June 2005 as the Systems Administrator. In 2009, he became the Technology Infrastructure Manager, and currently serves as the Information Technology (IT) Director. In this role, and under the direction of the Chief Information Officer, Bob oversees the IT department by leading teams involved in infrastructure, networking, database administration, telecommunications and helpdesk functions. Additionally, Bob is responsible for maintaining a viable technology infrastructure to ensure system security and enable the disaster recovery plan.


Bob has more than 15 years of technology experience working in a variety of technology positions within the education, biomedical and technology sectors, as well as several start up organizations.


Bob received a Bachelor of Science degree in International Studies, with a minor in Information and Computer Science, from University of California, Irvine, and is ITIL certified in IT Service Management.



Jordan Turetsky - Provider Services Director

Jordan Turetsky joined the Alliance in May 2015 and currently serves as the Provider Services Director. In this role, Jordan is responsible for leadership of the Provider Services department and oversees provider recruitment, contracting, credentialing, training and support, and special projects.


Prior to joining the Alliance, Jordan worked as a Program Coordinator at the Health Improvement Partnership of Santa Cruz County (HIPSCC) on many Medi-Cal-relevant projects, such as behavioral health integration, the patient centered medical home model of primary care, health navigation, care coordination, and other initiatives to improve the delivery of care in the safety net. In her role at HIP, Jordan also managed the Healthy Kids of Santa Cruz County program, and worked with providers throughout the Alliance's tri-county region.


Jordan holds a Bachelor of Science degree in Biochemistry and Molecular Biology from University of California at Santa Cruz, and a Master of Public Health degree from University of California at Berkeley.



Michael Warden - Finance Director

Michael Warden joined the Alliance in November 2014 as the Finance Director. In this role, and under the direction of the Chief Financial Officer, Michael is responsible for analysis, management and monitoring of Alliance treasury activities, assuring viability of Alliance programs through internal fiscal control procedures, and the preparation and monitoring of the administration budget. Michael participates in strategic planning and implementation of finance operational goals related to the growth and development of Alliance business operations.


Prior to working for the Alliance, Michael served 15 plus years in the healthcare industry most recently as an Accounting Manager for Molina Healthcare, preceded by management roles with SCAN Health Plan, an FQHC community clinic, and FHP/PacifiCare now United Health Plan.


Michael holds a Bachelor of Science in Business Administration with an emphasis in Accounting from San Diego State University.



Traci Webb - Operations Director

Traci Webb joined the Alliance in 2006, and currently serves as the Operations Director. In this role, Traci is responsible for directing senior management and strategic planning for the Operations department, development and management of centralized operational programs for the organization, overseeing the Administrative Quality program, conducting business and financial analysis, and directing marketing and communications activities.


Prior to joining the Alliance, Traci's executive experience included domestic and international responsibilities with large organizations in the information and education sectors. From 2001-2006, Traci worked for Swets Information Services, a global scholarly information services company, at their offices in North America, the Netherlands, and Australia/New Zealand (ANZ), which included positions as Managing Director (ANZ), Electronic Products Manager and Regional Sales Manager. From 1992-2001, she served the University of Wollongong in Australia, which included positions as Resource Services Manager and Acquisitions Coordinator.


Traci holds a Diploma of Arts with Honors, Illawarra Institute of Technology in Australia, and graduated from executive development programs in leadership and business management at both the University of Wollongong and Erasmus University in the Netherlands.


Jan Wolf - Member Services Director

Jan Wolf has been with the Alliance since its inception in June 1995 and currently serves as the Member Services Director. In this role, Jan is responsible for leadership of the Member Services Department which encompasses customer service, development of member literature, member education and outreach, eligibility and enrollment, member complaints and provider disputes.


Jan's prior experience in health care included working at a national Preferred Provider Organization, an acute care hospital, a community-based primary care clinic and a health care advocacy organization. Prior to entering the health care field, Jan worked in housing and senior services.


Jan graduated from the University of California at Santa Cruz with a Bachelor of Arts degree in Sociology.




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