Central California Alliance For Health


Providing Care to Seniors and Persons with Disabilities: Resources and Training Modules

The Americans with Disabilities Act (ADA) prohibits discrimination against persons with disabilities. Both public and private hospitals and health care facilities must provide services to people with disabilities in a nondiscriminatory manner.

In order to comply with this regulation, providers may have to:

   • Modify their policies and procedures,

   • Provide auxiliary aids and services for effective communication,

   • Remove barriers from existing facilities, and

   • Follow ADA accessibility standards for new construction and
      alteration projects.

Seniors and Persons with Disabilities Training Modules

Who are Seniors and Persons with Disabilities (SPDs)?

How do Disabilities Affect Access to Health Care?

How to Make Health Care Buildings Accessible to SPDs

Please click here to verify that you have completed the SPD Training Modules.

Seniors and Persons with Disabilities Training Tools and Resources

Who are Seniors and Persons with Disabilities?


Video: Mark's Story
– Mark is helping future health care providers improve their care of people with disabilities.

Video: What's Disability to Me?
– Learn how office staff can work effectively and arrange needed accommodations for patients with disabilities and seniors.

Primary and Specialty Care Practitioners
– Training module to help office staff understand how to care for patients with disabilities and seniors


Stanford Geriatric Education Center
– Provides resources for health care professionals on multicultural issues associated with aging and health.

How do Disabilities Affect Access to Health Care?


Video: Access to Medical Care
– Introduction to crucial issues that affect the quality of care for patients with disabilities in outpatient clinical settings.


Tools for Decreasing Health Care Barriers
– Includes discussions, examples and illustrations for improving access to health care services.

– National Institute on Aging
– Free clinical practice tools, training materials and resources.

World Institute on Disability
– Learn how to address health care access disparities for people with disabilities.

How to Make Health Care Buildings Accessible to SPDs


Physical Accessibility Review
– Information on the required survey conducted by the Alliance to evaluate the level of accessibility of the health care site and determine the level of access to a provider.


Centers for Disease Control and Prevention - Disability and Health
– Resources and materials on caring for people with disabilities.

Communicating With and About People with Disabilities
– Using “people first language” when speaking with people with disabilities.

Ensuring Effective Communication
– A guide on effective communication at every point of contact.

Deaf and Disabled Telecommunications Program (DDTP)
– Accessing telephone communications for all deaf and disabled Californians.

ADA Standards for Accessible Design
– Link to the United States Department of Justice Civil Rights Division.

How Can Providers Improve Access to Health Care for SPDs?


Video: The 10 Commandments of Communicating with People with Disabilities.

A Clinician’s Handbook. Talking with your older patient
– Introduction to effective communication skills that are essential in caring for older patients and their families.

Disability Etiquette: Tips on Interacting with People with Disabilities
– Communication strategies when interacting with people with disabilities.


Improving access to health care for people with disabilities
– Helps senior, disability, and affinity organizations develop capacity to assist people with disabilities access health care and long-term services and supports.

Access to Medical Care for Individuals with Mobility Disabilities
– Provides a general overview of accessbility requirements for providing access to medical care for people with mobility disabilities.

Harris Family Center for Disability and Health Policy
– Training materials for working with seniors and persons with disabilities.

Other Resources

A Provider's Handbook on Culturally Competent Care: Individuals With Disabilities

Alliance Care Management Services - The Alliance Care Management department supports members in their health care needs to improve their quality of life. We offer case management, care coordination, health education programs, and cultural and linguistic services.


Non-Emergency Medical Transportation Request (NEMT): To request NEMT, please call an Alliance Transportation Coordinator at least five (5) business days prior to an appointment at 1 (800) 700-3874 ext. 5577.

Non-medical transportation (NMT): To request NMT, please call an Alliance Transportation Coordinator at least seven (7) business days prior to an appointment at (800) 700-3874 ext. 5577.

Language Assistance Services:

The Alliance offers telephonic and face-to-face interpreting services to all eligible Alliance members who are monolingual, non-English-speaking, who have Limited English Proficiency (LEP), and/or who are Deaf or Hard of Hearing (HOH) when accessing Alliance covered services.

All services are free of charge to providers and members. Prior approval from the Alliance is required for all face-to-face interpreter requests to ensure coordination of services.

For a copy of the Alliance Interpreter Services Provider Quick Reference Guide, click here.

To learn more, call the Alliance Health Education Line at (800) 700-3874 ext. 5580 or visit our Cultural and Linguistic Services Program website.

Alliance Provider Bulletin:

The Alliance provides information on communicating with SPDs and culturally diverse populations in the Cultural Crossroads section of our quarterly Provider Bulletins.



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