Central California Alliance For Health


Providing Care to Seniors and Persons with Disabilities: Resources, Tips, and Training Modules

The Americans with Disabilities Act (ADA) prohibits discrimination against persons with disabilities. Both public and private hospitals and health care facilities must provide their services to people with disabilities in a nondiscriminatory manner.

In order to comply with this regulation, providers may have to:

   • Modify their policies and procedures,

   • Provide auxiliary aids and services for effective communication,

   • Remove barriers from existing facilities, and

   • Follow ADA accessibility standards for new construction and
      alteration projects.

Seniors and Persons with Disabilities Training Modules

Who are Seniors and Persons with Disabilities?

How do Disabilities Affect Access to Health Care?

How to Make Health Care Buildings Accessible to SPDs

Please click here to verify that you have completed the SPD Training Modules.

Seniors and Persons with Disabilities Training Tools and Resources

Who are Seniors and Persons with Disabilities?


Awareness and Sensitivity Training – PowerPoint Presentation

• Click Mark's Story (CDC)
– Mark is helping future health care providers improve their care of people with disabilities.

What's Disability to Me?
– Learn how office staff can work effectively and arrange needed accommodations for patients with disabilities and seniors.

Primary and Specialty Care Practitioners - Front Office Staff


Center for Disease Control and Prevention
– Disability and Health Accessibility

Stanford Geriatric Education Center
– Resources for health care professionals on multicultural issues associated with aging and health.

How do Disabilities Affect Access to Health Care?


Video: Introduction to crucial issues that affect the quality of care for patients with disabilities in out-patient clinical settings.

Video: Hassle Factor "Physical Access" – Understand physical barriers for patients with mobility limitations.

Video: Hassle Factor “Communication Access” – Realize language barriers for Limited English Proficiency patients.

Access to Medical Care – Learn how to address health care access disparities for people with disabilities.


Tools for Decreasing Health Care Barriers – Includes discussions, examples and illustrations for improving access to health care services.

National Institute on Aging – Free clinical practice tools, training materials and resources.

Checklist for Readily Achievable Barrier Removal – Detailed guide to help patients arrive on time, approach the building and enter as freely as everyone else.

How to Make Health Care Buildings Accessible to SPDs


Physical Accessibility Review – Required survey conducted by the Alliance to evaluate the level of accessibility of the health care site and determine the level of access to a provider.


CDC Accessibility – Resources and print materials on caring for people with disabilities.

Communicating With and About People with Disabilities

Disability Etiquette – Tips on interacting with people with disability.

Ensuring Effective Communication – Guide on effective communication at every point of contact.

Alliance Interpreter Services Guide – Telephonic and face-to-face interpreter services.

Deaf and Disabled Telecommunications Program – Telephone communications access for all deaf and disabled Californians.

How Can Providers Improve Access to Health Care for SPDs?


Video: The 10 Commandments of communicating with people with disabilities.

A Clinician’s Handbook. Talking with your older patient – Introduction to effective communication skills essential in caring for older patients and their families.

Disability Etiquette: Tips on Interacting with People with Disabilities – Provides glossary of terms and communication strategies.


Improving access to health care for people with disabilities – Helps senior, disability, and affinity organizations develop capacity to assist people with disabilities access health care and long-term services and supports.

Access to Medical Care for Individuals with Mobility Disabilities – Tips to care for people with mobility disabilities.

Harris Family Center for Disability and Health Policy – Training materials for working with seniors and persons with disabilities.

Other Resources

A Provider's Handbook on Culturally Competent Care: Individuals With Disabilities

Alliance Care Management Services - Provides complex case management, children’s case management, care coordination, and preventive health education, including chronic disease self-management, and cultural and linguistic services.

• Non-Emergency Medical Transportation Request - Call the
Alliance Transportation Coordinators at:
(831) 430-5577 or (800) 700-3874 ext. 5577.

• The Alliance offers interpreter services for eligible Alliance members with Limited English Proficiency (LEP) or who are Deaf or Hard of Hearing (HOH) when accessing Alliance covered services and benefits. All services are free of charge to providers and members. Prior-approval from the Alliance is required for all face-to-face interpreters to ensure coordination of services. Click here to learn more.

• The Alliance Provider Bulletin provides information on treating SPDs and culturally diverse populations in the Cultural Crossroads section.



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