Central California Alliance For Health


eConsult Services

  Answers to Medical Questions from
  Trusted Specialists

  ✔ Quick access to clinical experts
  ✔ Overcome geographic barriers
  ✔ Efficient patient care coordination

The Alliance offers contracted primary care physicians (PCPs), physician assistants (PAs) and nurse practitioners (NPs) providing primary care, access to specialist networks via eConsult services. eConsult utilizes a HIPAA secure web-based platform to enable communication between a provider and a specialist and improves both access and quality health services provided in rural and other medically underserved areas.

How does eConsult work?

PCPs log on to a user friendly, secure, HIPAA compliant, web-based platform. A PCP typically presents a brief scenario regarding an Alliance member’s symptom management or diagnosis and can add supporting test results, medical records and images. The eConsult specialist responds electronically to the PCP request with expert guidance and reassurance about the care plan and next steps, usually within a few hours.

Who can utilize eConsult services?

All contracted PCPs with linked Alliance Medi-Cal members are eligible to participate in the eConsult program. For information on program eligibility and requirements for participating providers, please see Section 6 of the Alliance Provider Manual. eConsult services should only be used when clinically indicated.

Alliance eConsult Providers

PCPs may work with Alliance contracted eConsult providers. All participating providers must agree to follow Medi-Cal guidelines and utilize eConsult services exclusively for Alliance primary Medi-Cal members without other health care coverage. Supervising PCPs will oversee all cases submitted by PAs or NPs.


Email telehealth@ccah-alliance.org or contact a Provider Services Representative at (800) 700-3874 ext. 5504.


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