Executive Management Team


Stephanie Sonnenshine - Chief Executive Officer

Stephanie Sonnenshine joined the Alliance in 1999 and currently serves as the Chief Executive Officer. In this role, she reports directly to the Governing Board and provides strategic vision and leadership for the health plan, ensures access, quality, efficiency, and innovation, is responsible for governmental and community relations, and supervises the Executive Team.


From 1999 to 2004, Stephanie held positions in the Provider Services department. She practiced family law litigation in Santa Clara County from 2005 to 2009, and returned to the Alliance in July 2009, serving as the Provider Services Director, Compliance Director, then Chief Operating Officer. Stephanie has an understanding of the Alliance from both a strategic and tactical perspective that provides strength in leadership that has contributed to her success.


Stephanie holds a Juris Doctorate degree from the University of San Francisco, School of Law and a Bachelor of Arts degree in Sociology from University of California at Santa Barbara.



Lisa Ba - Chief Financial Officer

Lisa Ba joined the Alliance in October 2017 as the Chief Financial Officer (CFO). In this role, Lisa oversees the financial viability of the organization and monitors fiduciary strategies related to fiscal forecasting, management, growth, and development of Alliance operations.


Lisa has over 20 years of experience in the healthcare industry. Most recently, she served as Vice President of Financial Planning and Analysis at Molina Healthcare, a Fortune 200 company with $18B in revenue and 4.7M members. She served as the CFO for the Molina Direct Care Delivery line of business, where she oversaw accounting, finance, forecasting, strategic planning, revenue cycle management, provider network development, claims, and contract negotiations for 27 Medical Groups across seven states.


Prior to Molina, Lisa worked at AltaMed, a $600M managed care organization with more than 220,000 members, where she was the Vice President of Financial Planning and Analysis, responsible for developing and implementing strategic initiatives through budgeting, forecasting, financial analysis, contract negotiation, and physician compensation modeling.


Lisa holds a Master’s degree in Business Administration from California State University, Los Angeles and she is a Certified Public Accountant (CPA) in California.



Dale Bishop, MD - Chief Medical Officer

Dr. Dale Bishop joined the Alliance as Chief Medical Officer (CMO) in July 2013, having previously served as CMO at the Health Plan of San Joaquin, and in leadership roles including Director of the San Joaquin Family Medicine Residency Program, Medical Director of San Joaquin General Hospital, San Joaquin Medical Society President, and Assistant Health Officer at San Joaquin County Public Health Services. In addition to his physician leadership experience, Dr. Bishop provided direct patient care to the underserved population in the Central Valley for 25 years.


Dr. Bishop's experience with Medi-Cal provider incentive programs, Utilization Management, Quality Assurance and Care Management reflects his advocacy for the Patient-Centered Medical Home model of primary care. In his role as CMO, Dr. Bishop is responsible for assuring the availability and quality of health care services for the health plan's members through leadership of the Health Services department, medical management policies and data, and communicating key data and findings to the health plan, the governing board, and the Alliance provider network.


Dr. Bishop received his Medical degree from the University of California, Irvine, and holds a Bachelor of Science degree in Psychobiology from the University of Southern California.



Scott Fortner - Chief Administrative Officer

Scott Fortner joined the Alliance in February 2001. In his current role of Chief Administrative Officer (CAO), Scott oversees Human Resources, Employee Training & Development, Administrative Services, Facilities, and Communications.


Prior to joining the Alliance, Scott was a professional Human Resources consultant and advisor for several pre-IPO start-up/dot-com firms in Silicon Valley. His career in HR began in the US Marine Corps, and as a Marine he served in Operations Desert Shield and Storm during the first Gulf War in 1991.


Scott graduated Magna Cum Laude from National University with a major in Business Administration and a minor in Human Resources Development. He is certified as a Professional in Human Resources (PHR, SHRM-CP) and Facilities Management (FMP), and is a member of the Society for Human Resource Management.



Marina Owen – Chief Operating Officer

Marina Owen joined the Alliance in January 2018 as the Chief Operating Officer. In this role, she provides executive leadership and ensures integration of enterprise-wide operations, strategic operational projects, policies, and procedures. Marina oversees the management of Alliance departments that include Member Services, Provider Services, Claims, Grievance, Process Improvement, Project Management and Regional Operations.


Prior to the Alliance, Marina served as Director of Provider Services and Community Engagement at CenCal Health in Santa Barbara and San Luis Obispo Counties, where she was responsible for the overall direction of provider network operations, program development, and community engagement. In this role, she provided leadership for its provider recruitment, relationship development and services, credentialing and contracting, provider quality, compliance and incentive initiatives, and provider reporting and data integrity. Previous to CenCal Health, Marina managed a pediatric medical practice and served as a research associate at a consulting firm.


Marina holds a Bachelor of Science degree from the University of California at Santa Barbara.



Van Wong, Chief Information Officer, CHIE

Van Wong joined the Alliance in November 2019 and serves as the Chief Information Officer (CIO). In this role, Van oversees the Analytics & Technology Services (ATS) functions that include Information Technology, Application Development, Analytics and Product Management.


Throughout her career, Van has provided guidance and leadership to numerous health organizations in process improvement, business application development and systems implementation. Prior to joining the Alliance, Van served as the Director of Business Systems Integration at San Francisco Health Plan for more than nine years. Additionally, Van held management roles at Dignity Health and L.A. Care Health Plan.


Van received her Bachelor of Arts from the University of California, Berkeley and a Master of Health Administration from the University of Southern California. She holds a designation of Certified Healthcare Insurance Executive (CHIE) as recognized by America’s Health Insurance Plans (AHIP). Van currently holds a Board position as Treasurer for Women in Healthcare Information Technology (WHIT) and is a strong advocate for female leadership and growth in the healthcare IT realm.



Gordon Arakawa, M.D., Ph.D. – Medical Director

Dr. Gordon Arakawa joined the Alliance in February 2020 as Medical Director. In this role, he will provide clinical leadership within Care Management and will work closely with other Alliance medical directors and the Chief Medical Officer to support utilization management, quality improvement and pharmacy initiatives.


Prior to the Alliance, Dr. Arakawa was Health Officer at the Merced County Department of Public Health where he spearheaded initiatives that leveraged technology and data analytics, resulting in new health insights. The programs benefiting from the new approach include First 5 California, Communicable Disease Control and the anti-vaping campaign. Dr. Arakawa is board certified in radiology and has held leadership and radiology positions in the Central Valley, including the position of Assistant Medical Officer in San Joaquin County.


Dr. Arakawa received his Bachelor of Science degree from Harvard University. He earned his medical degree from the University of Pennsylvania School of Medicine, where he trained in the Diagnostic Radiology Residency Program. Dr. Arakawaholds a doctorate in Computational Neuroscience from Boston University.



Mary Brusuelas, RN, BSN - Utilization Management Director

Mary Brusuelas joined the Alliance in October 2009 as the Concurrent Review Supervisor, and now serves as the Utilization Management Director. In this role, Mary oversees all aspects of utilization management, including prior authorization and concurrent review, compliance with MCG (formerly Milliman Care Guidelines) and other approved utilization criteria, and development and maintenance of effective and efficient utilization processes. Under the direction of the Chief Health Services Officer and in collaboration with the Medical Directors, Mary is responsible for the Utilization Management Program and collaboration with the Quality Improvement and Care Management departments.


Prior to the Alliance, Mary held nursing roles in a variety of clinical settings, both inpatient and outpatient, and more recently, various management roles in Home Health, Hospice and inpatient Palliative Care for twelve years at the Community Hospital of the Monterey Peninsula (CHOMP) in Monterey.


Mary is a registered nurse and received her Bachelor of Science degree in Nursing from California State University at Fresno. She served as President of the Board of Directors for Compassionate Care Alliance of Monterey County and is a Board Member of Alliance on Aging of Monterey County.



Danita Carlson - Government Relations Director

Danita Carlson joined the Alliance in November 1995 as the Plan's Government Relations Director. In this role, Danita serves as the main liaison with the State of California Department of Health Care Services, Department of Managed Health Care and the Managed Risk Medical Insurance Board, and is responsible for state contract compliance and regulatory and legislative affairs for the health plan.


Prior to working for the Alliance, Danita was employed by the County of Santa Cruz.


Danita earned her Bachelor of Arts degree in Sociology from California State University at Sacramento.



Lilia Chagolla - Monterey County Regional Operations Director

Lilia Chagolla joined the Alliance in April 2004, where she currently serves as Monterey County Regional Operations Director. In this role, Lilia is responsible for overseeing the Alliance's Salinas office, management of Alliance programs and operating procedures in Monterey County, and acts as the plan's regional community liaison.


Previously Lilia served as the Health Programs Manager, where she was responsible for overseeing the health and disease management programs of the Alliance. Prior to joining the Alliance Lilia managed the Health Services Department for The Boys and Girls Club of San Francisco, and worked in the development and implementation of the Prenatal and Pediatric Outpatient Clinics for Dominican Hospital in Santa Cruz, California.


Lilia holds a Bachelor of Science degree in Community Health Education from San Francisco State University, and studied Spanish and medical terminology at Universidad Autonoma de Gudalajara, Mexico.



Joy Cubbin - Accounting Director

Joy Cubbin joined the Alliance in May 2014 as the Accounting Director. In this new role, and under the direction of the Chief Financial Officer, Joy assures that proper finance and accounting standards are maintained according to Generally Accepted Accounting Principles (GAAP) applicable to public, non-profit organizations, ensures that financial reports reflect the results of operations factually and completely, and administers and supervises selected general accounting and finance functions.


Prior to working for the Alliance, Joy was Assistant Controller at Elements Behavioral Health, and prior to that she held positions in accounting and finance at CalOptima. Joy has also worked at United Healthcare, Gambro Healthcare and the County of Orange.


Joy holds a Bachelor's degree in Accounting from California State University, Fullerton and a California CPA license (inactive).



Rick Dabir – Technology Development Director

Rick Dabir joined the Alliance in July 2015 and serves as the Technology Development Director. In this role, Rick leads the Analytics and Technology Services (ATS) team in software application and warehouse development, implementation and maintenance. Rick oversees the processes and systems to ensure a robust technical system infrastructure and manages the technology development department.


Prior to the Alliance, Rick worked at patient and health care safety leader BD Biosciences as a staff engineer. In addition, Rick worked at Visa as a software engineer and project manager.


Rick received a Bachelor of Art degree from the performing arts school Musicians Institute.



David Gardner – Provider Payment Director

David Gardner joined the Alliance in October 2001 and currently serves as the Provider Payment Director. In this role, and under the direction of the Chief Financial Officer, David is responsible for negotiations of facility contracts, commercial insurance, as well as reinsurance, coordination of benefits, recoveries, and financial reports related to the Alliance’s real estate operations.


David’s experience in the health care industry started in 1989 working as a consultant with local providers where he served as Interim Chief Financial Officer at Mee Memorial Hospital in King City. His prior positions include Controller at Watsonville Community Hospital, Budget Analyst at Dominican Hospital in Santa Cruz, and as a financial consultant for San Francisco Bay Area hospitals. David also served on the Board of Directors for Hospice Of Santa Cruz County where his focus was financial and budget oversight.


David holds a Bachelor of Business Administration degree in Accounting from Pace University.



Linda Gorman, Communications Director

Linda Gorman joined the Alliance in November 2019 and serves as the Communications Director. In this role, Linda provides strategic management oversight in implementing, directing and monitoring the Alliance’s communications functions, including internal and external communications and media relations.


Linda has over 20 years of experience in the insurance and not-for-profit industries and has received several awards for her communications and advocacy work. Previously, she served as Assistant Vice President of Marketing and Communications at Capital Insurance Group (CIG), a Monterey-based property and casualty insurer serving the western United States. Prior to working with CIG, she was with AAA Arizona in Phoenix for over 10 years, first in the role of Manager of Public Affairs and promoted shortly after to Director of Communications and Public Affairs. In this role, she served as spokesperson and brand advocate for the not-for-profit member organization. During her tenure, she led coalitions and communications campaigns that were ultimately responsible for strengthening Arizona’s traffic safety laws for teen drivers and child passengers.


Linda holds an M.A. in Communications and Leadership from Gonzaga University and a B.A. in English from Arizona State University. She is accredited in public relations (APR) from the Public Relations Society of America, the largest professional organization serving the U.S. public relations community.



Lisa Hauck – Human Resources Director

Lisa Hauck joined the Alliance in February 2017 and serves as the Human Resources Director. In this role, she provides strategic and operational management of the Alliance's Human Resources (HR) functions to ensure alignment with organizational goals, including recruitment and selection, employee compensation and benefits, performance management and employee relations.


With an HR career spanning 17 years, Lisa brings a broad understanding of HR, with experience leading recruiting and staffing, compensation, benefits, compliance, employee relations, and many other HR focus areas. Lisa’s recent experience includes consulting for small startups and serving as the Director of Human Resources for Talari Networks. Prior to Talari Networks, Lisa worked for over a decade in various HR roles in the defense industry.


Lisa holds a Master of Science degree in Human Resource Development from Villanova University, a Bachelor of Arts degree in English from San Jose State University, and certification as a Senior Professional in Human Resources (SPHR).



Ryan Inlow - Facilities & Administrative Services Director

Ryan Inlow joined the Alliance in 2004 and currently serves as the Facilities & Administrative Services Director. In this role, Ryan is responsible for directing all aspects of strategic facilities and administrative services, including construction management, emergency response planning, safety and security, printing and fulfillment, mailroom operations, shipping and receiving, ergonomics, tenant relations, and reception.


Ryan holds a Bachelor of Arts degree in Environmental Studies from University of California at Santa Cruz and is certified as a Facilities Management Professional (FMP). Ryan is a member of the International Facilities Management Agency (IFMA).



Jayna Lee – Project Management Office Director

Jayna Lee joined the Alliance in July 2014 and currently serves as the Project Management Office Director. In this role, Jayna directs and oversees the Project Management Office (PMO) function for the organization. She manages and directs PMO staff, develops and implements PMO processes and policies, and works with executive leadership to define, prioritize and develop projects and programs critical to Alliance strategic function.


Prior to joining the Alliance, Jayna served as a Senior Technical Project Manager & Project Plan Specialist at Sutter Health Information Technology in Sacramento. In her ten years at Sutter Heath, she was responsible for leading development, execution and adaptation of project management services for enterprise-wide programs such as the implementation of Electronic Health Records (EHR) for all Sutter Health facilities in California. Jayna’s work rolled out to twenty integrated project management teams working on multiple simultaneous EHR implementations. Jayna’s expertise includes project, portfolio, program and process management, staff supervision and management, team building, in both non- and for-profit organizations. She has also managed enterprise-level software development and large-scale information technology project management in hi-tech industries; including continuous process improvement, quality assurance and analytics.


Jayna holds a Bachelor of Science degree in Management Information Systems and Marketing from California State University, Sacramento and is a Project Management Institute (PMI) certified Project Management Professional (PMP).



Jenifer Mandella - Compliance Officer

Jenifer Mandella joined the Alliance in June 2010 and currently serves as the Compliance Officer. In this role, Jenifer is responsible for health plan administrative contracting and ensuring the health plan operates an effective compliance program. Jenifer previously served as the Alliance Compliance Manager and Compliance Director, where she managed the Alliance’s regulatory compliance program activities and supported the Alliance’s government relations function.


Prior to joining the Alliance, Jenifer worked in the non-profit and public health sector for several years, including as a Harm Reduction Outreach Worker at Santa Cruz AIDS Project, a local non-profit organization serving to prevent HIV/AIDS and serve those who are HIV positive living in Santa Cruz County.


Jenifer holds a Master of Public Policy degree from University of California at Los Angeles and a Bachelor of Arts degree in Politics from University of California at Santa Cruz.



Dana Marcos - Member Services Director

Dana Marcos joined the Alliance in 2009 and is currently serving as Member Services Director. She has been at the Alliance for more than 10 years and has served as the Grievance manager and Provider Services supervisor. As Director, Dana provides strategic management oversight in implementing, directing and monitoring the Alliance’s Member Services functions including operations, customer service, member engagement programs, grievance and quality as well as providing oversight of the non-medical transportation benefit. Dana facilitates the Alliance’s Whole Child Model Family Advisory Committee, the Member Services Advisory Group and the Grievance Review Committee.


Prior to the Alliance, Dana worked in professional relations management in Ophthalmology and provided direct patient care for an Optometric clinic.


Dana received a Bachelor of Behavioral Science from San Jose State University.



Kathleen McCarthy - Strategic Development Director

Kathleen McCarthy joined the Alliance in May 2011 and currently serves as the Strategic Development Director. In this role, Kathleen is responsible for overseeing the Alliance’s community investments through the Medi-Cal Capacity Grant Program, in collaboration with the governing board and Alliance management. In addition, she manages initial planning in support of new programs, projects and initiatives, and provides lead staff support for the Alliance’s strategic planning.


Kathleen previously served as the Alliance Provider Services Director, where she was responsible for oversight of provider recruitment, credentialing, training and support, and internal operations of the Provider Services Department.


Prior to joining the Alliance, Kathleen worked in the non-profit and public health sector for several years, including as the Program & Grants Manager at the Pajaro Valley Community Health Trust, a local non-profit health care foundation.


Kathleen holds a Master of Public Administration degree, with an emphasis in Non-Profit Administration from San Francisco State University, and a Bachelor of Arts degree in Community Studies from University of California at Santa Cruz.



Jennifer Mockus, RN, BSN, PHN - Merced County Regional Operations Director

Jennifer Mockus began her career with the Alliance in November 2009. In her role as Regional Operations Director for Merced County, she is responsible for overseeing the Alliance Merced office, management of programs and operating procedures in Merced County, and acts as the plan's regional community liaison.


Prior to joining the Alliance, Jennifer worked for the Merced County Department of Public Health providing supervision and management of maternal child health programs and staff, and as a Public Health Nurse for Santa Cruz County Health Services Agency providing public health case management to Santa Cruz County residents.


Jennifer is a Public Health Nurse who holds a Bachelor of Science degree in Nursing from California State University at Stanislaus.



Chris Morris - Operational Improvement Director

Chris Morris joined the Alliance in May of 2011 and currently serves as the Operational Improvement Director. In this role, Chris provides strategic oversight in the development, implementation and management of the Alliance’s Process Improvement and Grievance functions, and provides executive-level advice and guidance on overall business operations.


Chris previously served as the Quality and Performance Improvement Manager where he collaborated on the design, development and implementation of the Alliance Process Improvement Program, facilitating Quality and Performance Improvement Program-related improvement initiatives, and designing and leading regulatory- and accreditation-related continuous survey readiness programs.


Prior to joining the Alliance, Chris served as the Director of Programs for a Bay Area residential behavioral health agency, where he structured and organized programs and systems to reduce risk and improve customer experience and satisfaction.


Chris holds a Master of Science in Organization Development from the University of San Francisco and is a Certified Professional in Business Process Management.



Navneet Sachdeva, Pharm.D, BCGP, BCPS, PAHM - Pharmacy Director

Navneet Sachdeva serves as Pharmacy Director for the Alliance and has held the position since September 2019. She originally joined the Alliance in October 2016 as a Clinical Pharmacist, and in October 2017, she was promoted to Clinical Pharmacy Manager. In her role as Pharmacy Director, her responsibilities include strategic management oversight in implementing, directing and monitoring the Alliance’s Pharmacy staff and functions. This role also includes providing executive-level advice and guidance on Pharmacy issues and overall business operations.


Prior to joining the Alliance, Sachdeva held management roles at the UPMC Hamot Medical Center and Walgreens Company.


Sachdeva received her Doctor of Pharmacy from Temple University. Additionally, Sachdeva is credentialed by the Board Certified Geriatric Pharmacy program, the Board Certified Pharmacotherapy Specialist program and earned the Professional Academy for Health Care Management designation.



Frank Song – Analytics Director

Frank Song joined the Alliance in March 2018 and serves as the Analytics Director. In this role, Frank is responsible for maximizing the use of technology, while ensuring clear business benefits and value when enhancing the use of Alliance data systems, and oversees the quality and consistency of data reporting and analysis within the Alliance Analytics department.


Prior to the Alliance, Frank was the Senior Director of Healthcare Informatics at Human Longevity, Inc. Frank has more than 25 years of enterprise health care analytics, informatics and measurement experience, and has served in executive roles at Blue Cross and Blue Shield entities in the Midwest and South, Humana and Fulcrum Consulting.


Frank received a Bachelor of Art and Master degree from Peking University, and a Ph.D. in Sociology from Kansas State University. Additionally, Frank completed a postdoctoral Fellowship in Epidemiology from Kansas Health Institute and is a research fellow from Harvard University. Frank also holds the following certifications and distinctions: Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), Professional, Academy for Healthcare Management (PAHM) and Certified Health Consultant (CHC).



Frank Souza - Claims Director

Frank Souza joined the Alliance in September 2003, and currently serves as Claims Director. In this role, Frank oversees management and strategic planning for the Claims department, including fiscal and operational functions, strategic development and implementation of new programs and services as they relate to Claims and Finance operations, claims operations and provider support.


Prior to joining the Alliance, Frank was the Chief Financial Officer for the largest privately held chain of retail luggage stores on the West Coast.


Frank holds a Master in Business Administration degree from St. Mary's University, and a Bachelor of Arts degree in Economics from University of California at Santa Cruz.



Michelle N. Stott, RN, MSN - Quality Improvement Director

Michelle N. Stott joined the Alliance in January 2013 and serves as the Quality Improvement Director. In this role, Michelle is responsible for strategic direction and management of the Alliance Quality Improvement Program, including preparation and response to medical audits, implementation of National Committee for Quality Assurance (NCQA) standards, and community outreach on medical management policies and programs.


Previously, Michelle worked in quality improvement, regulatory compliance and improving clinical outcomes as the Quality Outcomes Director at Kaiser San Jose, Clinical Measures Quality Manager at Stanford Hospital & Clinics, and Quality Assurance Nurse and Nurse Manager at On Lok Senior Health Services. Prior to working in quality improvement, Michelle was a critical care staff nurse.


Michelle received a Bachelor of Arts degree in Sociology (Organizational Development) from the University of California at Davis and a Master of Science in Nursing degree, with an emphasis in Entrepreneurial Leadership, from San Francisco State University. She is a member of the National Association for Healthcare Quality and the California Association for Healthcare Quality, and holds certifications in Six Sigma and Lean for Transactional Business Processes.



Bob Trinh – Information Technology Director

Bob Trinh joined the Alliance in June 2005 as the Systems Administrator. In 2009, he became the Technology Infrastructure Manager, and currently serves as the Information Technology (IT) Director. In this role, and under the direction of the Chief Information Officer, Bob oversees the IT department by leading teams involved in infrastructure, networking, database administration, telecommunications and helpdesk functions. Additionally, Bob is responsible for maintaining a viable technology infrastructure to ensure system security and enable the disaster recovery plan.


Bob has more than 15 years of technology experience working in a variety of technology positions within the education, biomedical and technology sectors, as well as several start up organizations.


Bob received a Bachelor of Science degree in International Studies, with a minor in Information and Computer Science, from University of California, Irvine, and is ITIL certified in IT Service Management.



Jordan Turetsky - Provider Services Director

Jordan Turetsky joined the Alliance in May 2015 and currently serves as the Provider Services Director. In this role, Jordan is responsible for leadership of the Provider Services department and oversees provider recruitment, contracting, credentialing, training and support, and special projects.


Prior to joining the Alliance, Jordan worked as a Program Coordinator at the Health Improvement Partnership of Santa Cruz County (HIPSCC) on many Medi-Cal-relevant projects, such as behavioral health integration, the patient centered medical home model of primary care, health navigation, care coordination, and other initiatives to improve the delivery of care in the safety net. In her role at HIP, Jordan also managed the Healthy Kids of Santa Cruz County program, and worked with providers throughout the Alliance's tri-county region.


Jordan holds a Bachelor of Science degree in Biochemistry and Molecular Biology from University of California at Santa Cruz, and a Master of Public Health degree from University of California at Berkeley.




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