Welcome to Member Services, your first step in learning about your Alliance benefits and how to get services. We have offices in Santa Cruz, Monterey and Merced counties. Our representatives speak English, Spanish and Hmong.

Please call us Monday through Friday, from 8 a.m. to 5:30 p.m. at
800-700-3874 if you would like more information or if you have questions.

If you or your child is sick or have medical questions, call the Alliance Nurse Advice Line. The service is available to our members 24 hours a day, seven days a week. A registered nurse is ready to answer your health care questions and help you with what to do next.

Nurse Advice Line

Dial 844-971-8907 or for the Hearing or Speech Assistance Line (TTY: Dial 711).

My Health Plan

Click on the name of your health plan below for information about your health plan and coverage.

Looking for information about how to become an Alliance member? Please click on Eligibility.

What's New?

COVID-19 information for members

  • What is COVID-19 (Coronavirus)?
  • What are the symptoms of COVID-19?
  • What should I do if I think I have COVID-19?
  • What can I do to stay well?
  • Will I be charged a co-pay or cost sharing for COVID-19 doctor appointments or testing?

Read more

Feeling Sad or Anxious?
We Are Here for You.

Save a Life. Get a Flu Shot.

During the COVID-19 pandemic, you can protect yourself and your family against the flu. This will give you one less respiratory virus to worry about. Don’t take chances – get a flu shot today!

Read more

Expanded Medi-Cal coverage for young adults

Beginning Jan. 1, 2020, a new law in California will give full scope Medi-Cal to young adults under the age of 26, and immigration status does not matter. To see if you are eligible, call:
  • Merced County: 209-385-3000
  • Monterey County: 877-410-8823
  • Santa Cruz County: 888-421-8080


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