Central California Alliance For Health


Contact Information

Who to Call for What

Direct Line
CLAIMS Billing questions, claims status, general claims information 831-430-5503
AUTHORIZATIONS General authorization information or questions 831-430-5506
AUTH STATUS Checking the status of submitted authorizations 831-430-5511
PHARMACY Authorizations, general pharmacy information or questions 831-430-5507

For general questions or to speak about a particular issue, contact your Provider Relations Representative for assistance, 800-700-3874 ext. 5504


Provider Services Department

For general inquiries, please contact Provider Services at (800) 700-3874 ext. 5504.

To contact your Provider Relations Representative, click the appropriate county in the drop-down menu or click here for a PDF list.

Monterey County

Ellie Lopez, Provider Relations Representative (831) 755-6092
• Monterey County Health Department Centers (Alisal Health Center, Marina Health Clinic, Seaside Family Health Center, Laurel Family, Internal Medicine, Pediatrics and Women's Health)
• Natividad Medical Center Clinics
• Mee Memorial Clinics
• Access Family Health
• Salinas and South Monterey County
• Hospitals: Natividad Medical Center and Mee Memorial Hospital

Maribel Quintero, Provider Relations Representative (831) 755-6072
• Clinica de Salud del Valle de Salinas locations throughout Monterey County
• Santa Lucia Medical Group
• Acacia Medical Group
• Dr. Roberto Tongson
• Soledad Medical clinic
• Gonzales Medical Center
• Valle Verde Medical Group
• Salinas and Monterey County

Pam McKay, Provider Relations Representative (831) 755-6071
• Athena Medical Group of the Central Coast
• Doctors on Duty Medical Clinics
• Salinas Valley Medical Clinics
• Pediatric & Adolescent Medical Associates of the Pacific Coast
• Big Sur Health Center
• Hospital: Salinas Valley Memorial Hospital

Angie Baltazar, Provider Relations Supervisor (831) 755-6066
• Monterey Peninsula (Ryan Ranch, Monterey, and Carmel)
• Montage Medical Group
• Monterey Peninsula Pediatric Center
• Romie Lane Pediatrics
• St. Junipero Children’s Clinic
• Salinas Pediatric Medical Group
• Hospital: Community Hospital of the Monterey Peninsula

Merced County

Keota Xiong, Provider Relations Representative (209) 381-5365
• Central Merced County (City of Merced)
• Dignity Health Medical Group
• Gettysburg Medical Clinic
• Merced Faculty Associates
• Mercy Medical Center Primary Care Clinics
• Hospital: Mercy Medical Center, Merced

Suzie Guerrero, Provider Relations Representative (209) 381-5346
• West Merced County (Los Banos and Dos Palos)
• Apex Medical Group
• Family Health Medical Center
• Golden Valley Health Centers
• Los Banos Rural Health Clinic
• Hospital: Sutter Memorial Hospital, Los Banos
• North Merced County (Livingston, Atwater, Hilmar, Gustine, Newman, Delhi)
• Castle Family Health Centers
• Livingston Community Health
• Merced Faculty Associates (Delhi, Castle, Hilmar)
• Hospital: Emanual Medical Hospital

Ronita Margain, Provider Relations Supervisor (209) 381-5370

Santa Cruz County

Michelle Perez, Provider Relations Representative (831) 430-5764
Provider Recruitment for Santa Cruz County.

• Clinica Del Valle Del Pajaro
• Pediatric Medical Group of Watsonville
• Planned Parenthood, Watsonville and West Side
• Plazita Medical Clinic
• Salud Para La Gente
• South Santa Cruz County (Freedom and Watsonville)
• Hospital: Watsonville Community Hospital

Heidi Seago, Provider Relations Representative (831) 430-5538
• North and Mid Santa Cruz County
• Dignity Medical Foundation
• Santa Cruz Community Health Centers
• Lucille Packard Clinics, Packard Children’s Health Alliance
• Stanford Clinics
• Hospitals: Dominican, Stanford and LPCH, UCSF

Cleo Herb, Provider Relations Representative (831) 430-5744
• Doctors on Duty (Santa Cruz County)
• Mid to South Santa Cruz County
• Monterey Bay Family Physicians
• Palo Alto Medical Foundation
• Santa Cruz County Health Agency
• Watsonville Health Center
• Hospital: Sutter

Gisela Taboada, Provider Relations Supervisor (831) 430-5948


Provider Services Department Leadership
Angelique Milhouse, Provider Relations Liason (831) 430-5531
Heather Saso, Provider Services Contracts Manager (831) 430-2526
Jessie Dybdahl, Provider Services Credentialing Manager (831) 430-5571
Jim Lyons, Provider Relations Manager (831) 430-5774
Jordan Turetsky, Provider Services Director (831) 430-2625


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