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Members Impacted by Wildfires

Please be aware that several wildfires in the area may be impacting your healthcare needs. It is important that you follow any wildfire evacuation orders from local agencies and have an emergency plan in place to get the healthcare you need.

If you have been evacuated due to the wildfires, you may apply for hotel stays (Emergency Lodging Assistance) through the Federal Emergency Management Agency (FEMA)

Call FEMA at 800-621-3362 or TTY 800-462-7585 for further assistance or visit the website at www.disasterassistance.gov.

Note: This website is only available in English and Spanish.

If you need medical help:

If you have questions about medical care or if your doctor’s office is open, call your doctor.

Nurse Advice Line. If you or your child is sick or have medical questions, call the Alliance Nurse Advice Line. The service is available to our members 24 hours a day, seven days a week. A registered nurse is ready to answer your health care questions and help you with what to do next and can connect you to a doctor. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).

If you have a medical emergency, please call 911 or go to the nearest hospital emergency department.

Mental Health Services: If you would like to talk to someone about coping with anxiety or depression, please, call our Beacon mental health experts at 855-765-9700. They are open 24 hours a day.

If you have questions about your medications:

To locate an open pharmacy, call MedImpact at 800-788-2949 (TTY: Dial 711). For urgent or emergency medication situations, please have your pharmacy call MedImpact at 800-788-2949 (TTY: Dial 711). MedImpact may authorize up to a 5-day supply of medication. In addition, the Alliance covers a 90-day supply of most medications. Please ask your doctor and pharmacist for a 90-day supply of medications.  

If you need to speak to someone at the Alliance:

Call our Member Services Department Monday through Friday, from 8 a.m. to 5:30 p.m. at 800-700-3874 or TDD 877-548-0857. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).

Wildfire smoke and your health:

Poor air quality due to wildfire smoke is a serious health threat, especially if you are:

Poor air quality from wildfire smoke can also increase the risk of COVID-19 and worsen existing COVID-19 infections.

To minimize any health impacts due to wildfire smoke, please try to remain indoors as much as possible and keep windows and doors closed.

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